Claims Policy
Effective Date: January 1, 2021
If there is a mistake with your order, or if a product arrives damaged or defective at the time of receipt, please use the Claims Form at the bottom of this page so we can review the issue and help resolve it.
1. When to Use This Page
Please use this page if:
- your item arrived damaged
- your item arrived defective
- there was a mistake with your order
- your package was lost in transit
If you are trying to return an item that is not damaged or defective, please use our Return & Refund Policy page instead.
2. Resolution Options
After reviewing your claim, we may do one or more of the following:
- send replacement parts
- replace the product
- issue a refund
3. Return Label for Damaged Items
If needed, we will provide a return label for the damaged item.
4. Information Needed for a Claim
To help us process your claim as quickly as possible, please provide:
- your PO number, invoice number, tracking number, or order reference
- your contact name and/or company name
- your email address and phone number
- the SKU or item description
- the claim type and reason
- clear photos of the item, packaging, and shipping label when applicable
5. Important Note
Please submit your claim through the form below rather than sending the item back without approval.
6. Contact Us
If you have questions about a claim, please contact us:
Eangee Home Design / Shopeangee
2551 S Liberty Pkwy Suite C, Liberty, MO 64068
orders@shopeangee.com
785-856-2999
Contact Page
